Why change?

The need for business change and improvement is constant with potential reasons or causes being almost limitless.

Change is usually around growth, aquisition, merger, investment, efficiencies, quality, customer disatisfaction, competitor threat, capacity, restructuring, cost containment, downsizing, outsourcing, insourcing, systems integration etc. Or you might have just stood still for too long. It's usually a combination of many of these perspectives.

Approach...

You can’t improve or change what you don’t know. This means one way or another the current state of a business needs to be understood before improvements can get underway.

Our work usually involves an iterative understanding of your business. We use a selection of Lean-Six Sigma methods that begin by cataloguing & reviewing your processes:

-Process descriptions (between levels 1~ 5 that show more/less levels of detail)
-Customers
-Accountable & Responsible people for the work
-Process inputs & outputs
-Process dependencies
-Process outcomes
-Systems & applications
-Tools & enablers to carry out your work
-Controls
-Measurement & KPIs etc
-Volumes, timings & frequency of work
-Costs
-Improvements & priorities arising
-Etc

For us the lifecycle to successful business improvement is as per the headings on this website:

Business Analysis, Business Process Re-engineering, Managing the Change & Training

Training...

We're able to train groups & teams or to coach at individual level. We directly support the achievement of high performance through use of a range of business improvement methods & toolkits.

Our training can be progressively delivered during the client assignment, or we can deliver training events on request that's usually over one or two day durations.

The training is all about Business Analysis & Continuous Improvement.