analysis | bpr | change management | training

Why change?

The need for business change and improvement is constant with potential reasons or causes being almost limitless.

Change is usually around growth, aquisition, merger, investment, efficiencies, quality, customer requirements, competitor threat, capacity, restructuring, cost containment, downsizing, outsourcing, insourcing, systems integration etc. Or you might have just stood still for too long. It's usually a combination of these perspectives.

Numerous improvement outcomes & benefits would be expected...

1. Processes catalogued or mapped

2. Tasks & outcomes aligned to Customers

3. Metric data (volumes, timings & frequency)

4. Roles & responsibilities aligned to processes

5. Costs per process, service, team, products etc

6. Prioritisation of improvements

7. One touch processing

8. Straight-through processing

9. Right first time

10. Minimise hand-offs

11. Achieve economies of scale

12. Minimise waiting

13. Reduce errors and minimise rework

14. Increase speed/reduce speed

15. Reduce cycle time

16. Minimise non-value-adding activities

17. Removing duplications and waste

18. Less/more controls

19. More/less capacity

20. Centralised costs

21. Other similar processes done at the same time

22. Other processes done one after the other

23. Processes can be partially or fully automated

24. Processes can be partially or fully self-serviced

25. Training needs identified & delivered

26. Systems or technology utilised as intended

27. Problem solving capability

28. Continuous Improvement capability

29. Organised workplace

30. Reuse of methods, tools & templates

31. Before & after examples for case studies

32. Teams doing the right things

33. Improved employee morale

34. Reputation for sustained high quality

35. Improved customer satisfaction

36. Repeat business

37. Commercial opportunities for growth & investment

38. Etc

Approach...

You can’t improve or change what you don’t know. This means one way or another the current state of a business needs to be understood before improvements can get underway.

Our work involves an iterative understanding of your business. We use a selection of Lean-Six Sigma methods that begin by cataloguing & reviewing your processes:

-Process descriptions (between levels 1~ 5 that show more/less levels of detail)

-Customers

-Accountable & Responsible people for the work

-Process inputs & outputs

-Process dependencies

-Process outcomes

-Systems & applications

-Tools to carry out your work

-Controls

-Measurement & KPIs etc

-Volumes, timings & frequency of work

-Costs

-Improvements & priorities arising