analysis | bpr | change management | training

Our work is based around using practical & adaptable use of Lean-Six Sigma principles...

Lean is all about the elimination of process waste with an emphasis on challenging why, when & how work is done & also who does the work. The aim is to reduce & contain costs, reduce errors, reduce lead time, reduce hand-offs etc.

Using Lean methods can produce results quite quickly and is organisationally adaptable. Lean is relatively straight-forward to implement and actionable for teams to manage as BAU. It also provides a solid basis for long term continuous improvement.

Six Sigma is a structured problem solving and statistical analysis approach through the five phases of Define, Measure, Analyse, Improve and Control cycle of process improvement.

The aim is to eliminate process defects and process variation. A true six sigma process yields fewer than 3.4 defects per million instances.

Six Sigma introduces detailed analysis of data to support decision making for more complicated problems. Improvement hypotheses are evaluated & tested to ensure that the optimum solution is fully proven before it's implemented.

Six Sigma projects are usually high cost for industries with exact requirements that need a rigourous approach to prioritise and deliver exceptional quality standards.

Operationally the use of six sigma can deliver near zero error working. Commercially this approach to business improvement is expected to produce a very high yield.

Our specialities...

-Organisational Design

-Agreeing Roles & Responsibilities

-Shared Services

-Business Process Outsourcing

-Integration of mergers & acquisitions

-SLAs & KPIs (review/create/manage)

-Movement of work

-NPD & NPI

-Training & knowledge transfer

-Process improvement & BPR

-Six Sigma (DMAIC)

-Lean

-Business Change & Transformation

-Methods, toolkits & approach

-Project Management & Planning

-Workshops & Expert Facilitation

-Activity Analysis & ABC

-Target Operating Model Transition

Our Sector experience....is Telecoms, Local Government, Utilities, Rail, Financial Services, Retail Banking, Insurance (Life & Pensions) and General Insurance.

Our Functional experience....

-Sales

-Customer Services

-Finance (Cash Management, Treasury, Accounts Receivable, Accounts Payable & Credit Control)

-Procurement

-Operations

-ICT

-Logistics

-Shared Services

-Environmental Health

-HR

-Payroll

-Technical Support (1st, 2nd & 3rd line)

-Legal

-Marketing

-New Product Development

-New Product Introduction

-Property

-Insurance

-Catering