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analysis | bpr | change management

“When customers complain business owners and managers ought to get excited. The complaining customer represents a huge opportunity for more business”
Zig Ziglar

“Your most unhappy customers are your greatest source of learning”
Bill Gates

"What is success? I think it is a mixture of having a flair for the thing that you are doing; knowing that it is not enough, that you have got to have hard work and a certain sense of purpose"
Margaret Thatcher

"It's just a job. Grass grows, birds fly, waves pound the sand. I beat people up"
Muhammad Ali

"If at first you don't suceed you are normal"
Tuchy Palmieri

"I'm never happy with my food. I'm never happy with my restaurant. In fact, I'm never happy in general"
Marcus Wareing

“If you think it's expensive to hire a professional to do the job, wait until you hire an amateur”
Red Adair

“The release date is just one day, but the record is forever”
Bruce Springsteen

“We enjoy the process far more than the proceeds”
Warren Buffet

"Success is a lousy teacher. It seduces smart people into thinking they can't lose”
Bill Gates

“When you confront a problem you begin to solve it”
Rudi Giuliani

"Life is too short to have anything but delusional notions about yourself"
Gene Simmons

“The luck I've had has all been bad. I've had the Concord crash, 9/11, foot & mouth, the Gulf War, SARS and high fuel prices. It might make you doubt my sanity, but I've enjoyed it”
Rod Eddington

"Champions keep playing until they get it right"
Billie Jean King

“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency”
Bill Gates

“Expect the best. Prepare for the worst. Capitalise what comes”
Zig Ziglar

“After the idea there is plenty of time to learn the technology”
James Dyson

“Change before you have to”
Jack Welch

"The good news about computers is that they do what you tell them to do. The bad news is that they do what you tell them to do"
Ted Nelson

“There are three secrets to managing. The first secret is patience. The second secret is to have patience. The third secret is to be patient”
Chuck Tanner

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